We are currently able to locate over 275 public Skrill complaints on this and other websites, many of which accuse the company of being a scam or a ripoff.
Most of the complaints cite frozen accounts, withheld funds, unauthorized and fraudulent charges, poor or unreachable customer service, and deceptive selling practices by Skrill users.
The company’s overall rating suffers from a high complaint volume that appears to be almost exclusively related to its fraud prevention policies.
If you’re one of them, then you might find these resources helpful: Skrill/Moneybookers USA is owned by Moneybookers Ltd.
As it stands, Skrill’s official advertising materials do not appear to deter unqualified merchants from signing up for the service, which may be the cause of many complaints about sudden cancellation of service and withholding of funds.
Skrill offers a wide variety of payment options in various currencies, including digital wallets and online payment gateways for European merchants, which makes it difficult to compare the company’s contract terms to industry averages. users, Skrill charges a fee of 2.9% to load an account using a Visa or Master Card card and a fee of 7.50% to load an account using a Paysafecard prepaid card.
In the end, after four months, I had to return the funds (that I could not access) to the person in Egypt, and I am still waiting for a replacement payment. ZERO STARS WOULD BE APPROPRIATE FOR THESE SCUMBAGS This merchant could possibly have avoided this experience by using a recommended merchant account for international payments.
Skrill’s delay in responding to its complaints is the main factor lowering the BBB’s score for Skrill, and considering the overall numbers for its profile, we are inclined to adjust the BBB’s rating even lower, to a “C.” Skrill rates as a substandard merchant services provider according to our criteria—in fact, it’s considered one of the worst processors on CPO.